Frequently asked questions
Questions people ask before they call.
If you cannot find your answer, call or message us. No question is too small.
Visiting
Do I need an appointment?
Appointments are recommended. Please contact the centre to confirm availability before your visit.
What are your hours?
Monday–Saturday, 10:30 AM–6:30 PM. Please confirm your appointment.
Where are you?
Unison Medicare & Research Centre, Maharukh Mansion, Alibhai Premji Marg, Grant Road East, Mumbai 400007.
What should I bring?
Any previous reports, scans and prescriptions, a list of the medicines you take, and any questions you have. If you have no reports, you are still welcome.
Do you see people of all ages?
Yes. Unison provides care for all age groups, from vaccinations and check-ups to long-term care, in one place.
Privacy
Is my visit confidential?
Yes. Your visit, reports and conversations are confidential, and care is non-judgmental and inclusive.
Can I send my reports on WhatsApp?
Please avoid sending urgent or highly sensitive medical information by email or WhatsApp. Bring reports to your visit, or call and we will tell you the safest way to share them.
What happens to the details I enter on the website?
They are used only to respond to you. Read the full explanation in our privacy promise.
Tests and treatment
Do you have a laboratory?
Yes. The in-house laboratory offers routine and advanced infectious-disease testing. Home collection is also available. Ultrasonography, X-ray and ECG are available at the centre when clinically required.
Will I be asked to have lots of tests?
No. Our approach is necessary, evidence-led care without unnecessary investigations, treatment or pressure.
What if I am not sure which service I need?
That is common. Tell us what brings you here, or call and the team will guide you.
Fees, insurance and emergencies
What do consultations and tests cost?
Fees depend on the service and the tests needed. Please call the clinic for current consultation fees and to ask about insurance and mediclaim.
What if it is an emergency?
If you may be experiencing a medical emergency, contact local emergency services or go to the nearest emergency department. If in Mumbai, we provide emergency care at Saifee, Bhatia, Wockhardt and Masina Hospitals.
I think I was exposed to HIV in the last 72 hours. What should I do?
Call us now. PEP works best when started as soon as possible, ideally within 72 hours of the exposure.
Still have a question? Call +91 22 2306 1616 or message us on WhatsApp. Or read what to expect at your first visit.